Privacy Policy

1. Introduction

Welcome to Spot Commerce ("Spot Commerce," "we," "our," or "us").

We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, using our services, making purchases, or communicating with our team.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, as well as the choices and rights you may have regarding your information.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you visit or interact with our website:

A. Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Account login information
• Information you provide when contacting customer support

B. Transaction Information

• Products or services purchased
• Order history
• Transaction dates and amounts
• Billing information
• Payment confirmation and transaction identifiers

We do not intend to store complete credit or debit card numbers or security codes on our own systems. Payment information is processed by our third-party payment providers.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Time and date of visits
• Referring website addresses
• Website usage and interaction data

3. How We Use Your Information

Spot Commerce may use collected information to:

• Process and fulfill orders and transactions.
• Provide products and services.
• Manage customer accounts.
• Communicate order confirmations, shipping updates, and service notifications.
• Respond to questions, requests, and customer support inquiries.
• Improve website functionality and customer experience.
• Monitor website performance and security.
• Detect, prevent, and investigate fraudulent or unauthorized activities.
• Send promotional emails, offers, and marketing communications where permitted by law.
• Comply with applicable legal obligations.

We only intend to use personal information for legitimate business purposes consistent with this Privacy Policy and applicable law.

4. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These third parties may include:

• Service Providers: Companies that help us operate our website, manage customer communications, provide technical support, and maintain our business operations.
• Payment Processors: Third-party payment providers that securely process transactions.
• Shipping and Fulfillment Providers: Companies that assist with processing, delivering, and tracking orders.
• Analytics and Marketing Providers: Services that help us understand website traffic, measure performance, and manage marketing campaigns, subject to applicable privacy laws and your choices.
• Legal and Regulatory Authorities: We may disclose information when required by law, legal proceedings, court orders, or to protect our rights, customers, and business.

We do not authorize third parties to use personal information obtained from us for purposes outside the services they provide, except as otherwise permitted by law.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to improve website functionality and understand how visitors interact with our website.

These technologies may be used to:

• Remember website preferences.
• Maintain shopping cart functionality.
• Understand website traffic and visitor behavior.
• Improve website performance.
• Support advertising and marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required by law, we will request consent before using non-essential cookies or tracking technologies.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information collected.
• The purpose for which it was collected.
• Customer account and transaction requirements.
• Legal, accounting, and regulatory obligations.
• Fraud prevention and dispute resolution requirements.

When information is no longer required, we will take reasonable steps to delete, destroy, or anonymize it, subject to applicable legal requirements.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, online platform, or electronic transmission can be guaranteed to be completely secure.

Although we work to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Right to Know: Request information about the personal information we collect, use, disclose, or share.
• Right to Access: Request a copy of personal information we maintain about you.
• Right to Correction: Request correction of inaccurate personal information.
• Right to Deletion: Request deletion of personal information, subject to applicable exceptions.
• Right to Opt Out: Opt out of certain sales or sharing of personal information, including certain targeted advertising activities where applicable.
• Right to Limit: Request limitations on certain uses or disclosures of sensitive personal information where applicable.
• Right to Non-Discrimination: We will not unlawfully discriminate against you for exercising your privacy rights.

To exercise an applicable privacy right, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), if applicable to our business.

These rights may include the right to:

• Know what categories of personal information we collect.
• Know the purposes for which personal information is collected and used.
• Request access to specific personal information.
• Request correction or deletion of personal information.
• Opt out of the sale or sharing of personal information.
• Limit certain uses and disclosures of sensitive personal information.
• Receive equal service and pricing when exercising your privacy rights.

California residents may submit privacy requests using the contact details listed in this policy.

Where applicable, authorized agents may submit requests on behalf of consumers, subject to legally required verification procedures.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment providers, or other services.

Spot Commerce does not control the privacy practices, security policies, or content of third-party websites.

We encourage visitors to review the privacy policies of any third-party services they access through our website.

11. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.

Parents or legal guardians who believe their child has provided personal information to us may contact us.

12. Marketing Communications

We may use your contact information to send promotional messages, newsletters, special offers, and updates about our products or services where permitted by law.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Please note that you may continue receiving essential transactional or service-related communications, such as order confirmations and account notifications.

13. International Data Transfers

If you access our website from outside the country where Spot Commerce operates, your information may be processed or stored in countries with different data protection laws.

Where required, we will take appropriate measures to protect personal information transferred across international borders.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, website functionality, legal requirements, or privacy standards.

Any updates will be posted on this page with a revised "Last Updated" date.

We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we maintain about you, please contact us:

We will make reasonable efforts to respond to privacy-related inquiries within the timeframes required by applicable law.